This will open up a side window where you enter the email address registered as your

Key2Key username (please note, this is case sensitive) and click the “Request Reset” button.

 

Check your spam folder to make sure the email hasn’t been misclassified. If there is no email there then click the “Retry” option on your confirmation message, and ensure you have entered the correct email address, which must also be your registered Key2Key username.

 

Click on the link in the email and you will be taken to a fresh login screen to reset your password.

 

Refresh your browser by pressing F5 on your keyboard, or clicking the Refresh icon on your browser URL bar.

 

 

Resetting your Password

The link in your email will take you to a new login screen where you can create a new password.  It cannot be a password you have used for Key2Key before, and it must meet our security requirements by being at least 8 characters long, and containing upper-case and lower-case letters, as well as at least one number and at least one of the following special characters:  ^ $ % & @ # 

(Please note: underscore (_), equals (=), comma (,) or full-stop (.) can be used, but do not qualify as a special character).

 

Instances where the password has not met the required security standards, or the passwords entered do not match, will be flagged with a notification in red.

Once your password meets the security criteria, and both instances match, click the Submit button to commit this as your Key2Key password, moving forwards.  You will then be able to access the system.

 

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Still struggling?  Click here to raise a support request with our team.