Introduction - How to Contact Us

Welcome to the Automotive Transformation Help Centre - https://support.atg.auto/hc/en-gb.

Here you can; view helpful guides and FAQs, submit a request to the ATG Support Team, view your outstanding requests and liaise with the team on Live Chat.

Guides and FAQ's

1. To access the guides (https://support.atg.auto/hc/en-gb), firstly, select the relevant product; NetDirector, SalesMaster, Key2Key or AutoFutura .
2. Once selected a product, a list of relevant articles and FAQs will display.
3. You can view and download the articles as you wish.
4. If, however, you are unable to find the answer you are looking for, please do feel free to submit a request to the ATG Support Team who will be able to assist.

Submit a Requests

1. To submit a request to the ATG Support Team (https://support.atg.auto/hc/en-gb), select ‘submit a request’ which is located in the top of the page.
2. You will be presented with a field whereby you are required to select which type of request you will be submitting as follows;

• Report an error or data discrepancy.
• Request a change.
• Login request / issue.
• Ask for help or training request.

3. Once selected, the remaining part of the form will display, as follows;

• Enter your email address.
• Enter a subject for the request you are submitting.
• Select the relevant product from the dropdown.
• Enter the details of the request within the ‘description’ field, including a system link or affected URL.
• You have the ability to attach links i.e. images/documents to your request.

4. Once submitted, this will enter the ATG Support Team system, and you will have received an email confirming this, along with a ticket ID which has been generated for your new request.
5. The ATG Support Team will pick up your request and liaise with you directly.

View your Requests.

1. To be able to view your requests, please select the ‘My Requests’ in the top right-hand side of the Support Centre ((https://support.atg.auto/hc/en-gb).
2. If you have a login to www.netdirector.co.uk, please use your login credentials here to access your requests.
3. If you do not have an account with NetDirector, do not worry, please submit a request to the ATG Support Team who can create an account.
4. Once you are successfully logged in, a list of your requests will appear with the relevant status; Open, Pending, On hold or Solved.
5. You can select a ticket, view the thread, and add further comments to the ticket at the bottom of the page.
6. This will send an alert through to the ATG Support Agent once comment has been added, and they will respond shortly.

Live chat

1. To be able to start a live chat with a member of our ATG Support Team, within the Help Centre (https://support.atg.auto/hc/en-gb).
2. Select the ‘Live Chat’ icon in the bottom left-hand corner.
3. This will display a pop up where you can enter your message.
4. Once entered, you will receive an automatic response, and this will flag to the ATG Support Team.
5. A member of the ATG Support Team will then join the live chat and speak with you directly.